Service Coordinator for ATM and POS Center

Asseco South Eastern Europe is looking for

Service Coordinator for ATM and POS Center

whose responsibility is to coordinate all activities within service center in line with business needs and ASEE strategy, policies and standards.

Main accountabilities:

• ATM/POS Service Coordination – Planning,coordinating and executing all ATM & POS Service activities in order to support customer and business needs.
• Project Management – Contribute and/or lead relevant internal projects in line with ASEE guidelines, in order to support local business needs and to achieve project goals.
• Performance Management – Initiates hiring, coaches, develops and monitors performance of all subordinates according to ASEE standards in order to sustain stability and high level of professional services of the team.
• Partner Related Activities – Providing all necessary support for partnership readiness in order to manage partnership channels toward defined goals. Cooperating with vendors and other relevant professional associations.
• Post-Sales Support – Provide after sales support through periodical communication with customers and accurate and timely responsiveness on the customer’s requests in order to ensure customers satisfaction and improve future sales opportunities.  
• Reporting – Responsibility for regularly daily and weekly reporting on the status of activities in their line of work and regular project portfolio status reporting to ASSECO Country Leader.
• Inventory activities – Monitoring and timely initiation of purchase of required operating supplies and spare parts.

Requirements:

Education: Bachelor/Master qualification from Technical University

Language: English –Intermediate level allowing fluent communication, general writing and reading, creating documents and substantive communication.

Required Skills, Knowledge and Experience:

• 2+ years of experience in similar jobs
• Highest level of knowledge and understanding of customer service
• Knowledge of a target market (business environment, challenges and opportunities, customer needs)
• Strong people management skills
• Excellent MS Office knowledge, active PC user, Internet, experience with custom made applications.

Competencies:

• Strong drive to achieve the best results against internal or external standards of excellence
• Openness to continuous acquisition of new skills and competencies, as well as to improve existing
• Strong analytical skills and ability to solve complex problems
• Excellent planning and organizing skills
• Excellent communication skills
• Strong orientation towards customers, focus on identifying and exceeding their needs